Refund & Returns Policy

Thank you for purchasing from OXOKE. This Refund & Returns Policy explains the conditions under which refunds, replacements, or re-delivery may be considered. Please read this policy carefully before making a purchase.

1. General Policy

OXOKE primarily sells digital products and services. Due to the nature of digital content, all sales are generally considered final once the product is delivered or access is provided.

2. Eligibility for Refund

You may be eligible for a refund only under the following conditions:

• The product was not delivered after successful payment
• You received incorrect or incomplete access
• A verified technical issue from our side that we are unable to resolve

3. Non-Refundable Cases

4. Refund Timeframe

Refund requests must be submitted within 3–7 working days from the date of purchase. Late requests may not be considered.

5. Replacement or Re-Delivery

In certain cases, instead of a refund, we may offer:

• Product replacement
• Re-delivery of access
• Technical assistance to resolve the issue

6. Payment Refund Method

Approved refunds will be processed through the original payment method whenever possible. Processing time may vary depending on the payment provider.

7. Policy Abuse Prevention

OXOKE reserves the right to refuse refunds in cases of policy abuse, repeated refund requests, or suspicious activity.

8. Contact for Refund Support

9. Policy Updates

OXOKE may update this Refund & Returns Policy at any time. Any changes will be posted on this page with an updated date.